SUPPORT CENTER

FAQs
& Policies

Questions about customization, pricing, or lead times? Message us on line or email.

Chat With Us creationshine2020@gmail.com
Creation Shine custom merchandise example

01 / Service & Quality Excellence

What core capabilities do you offer international corporate clients?

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We deliver end-to-end custom merchandise development and global supply chain management. From technical engineering to meticulous quality control, we transform your brand vision into premium physical products that drive measurable marketing impact.

Can you assist us with product conceptualization and material selection?

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Absolutely. Our merchandising experts collaborate closely with your team to curate items aligned with your campaign objectives, target demographic, and budget parameters, ensuring high perceived value.

How do you guarantee mass production consistency for overseas orders?

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We strictly enforce a Pre-Production Sample (PPS) sign-off process as the golden standard for bulk manufacturing, backed by dedicated on-site quality inspections prior to global shipment.

02 / Production & Technical Specs

What is your Minimum Order Quantity (MOQ) for custom projects?

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MOQ requirements vary by product category. Custom bags, apparel, and lifestyle merchandise typically begin at 100 to 500 units. Contact our procurement desk to discuss tier-based scaling.

What digital asset and artwork formats are required?

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We exclusively process Adobe Illustrator (.AI) vector files. All text elements must be converted to paths via Create Outlines, accompanied by precise Pantone color references.

What is the estimated turnaround time for physical sampling?

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Standard prototyping takes 7 to 14 working days, allowing your brand team to thoroughly evaluate tactile qualities, branding placements, and overall craftsmanship.

What is the standard lead time for mass production?

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Bulk manufacturing typically requires 30 to 45 working days following formal sample approval. Please notify us of strict campaign launch dates in advance to secure production slots.

03 / Global Commerce & Logistics

What are the payment terms for international enterprise accounts?

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For international transactions, 100% upfront payment is required upon final sample sign-off to initiate mass production. We accept secure wire transfers and international commercial invoicing.

What is your warranty and policy on custom production items?

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Because all products are custom-manufactured to spec, returns or cancellations are not accepted after mass production commences. In the rare event of verifiable manufacturing defects, we assume full accountability through rapid reproduction or corrective action.

Do you provide cross-border freight and global distribution?

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Yes, we partner with premier carriers to provide global logistics fulfillment (DHL, FedEx, Air & Sea Freight). Shipping tariffs, customs clearance documentation, and import duty estimations are quoted individually per destination.

Ready to Elevate Your Brand Merchandising? Let’s Talk.

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